Reception Assistant

 

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Organisation Information
Prison Advice and Care Trust
Opportunity Description

Receptionists are needed for the Visitors Centre at Downview and High Down Prisons.  You would work as part of a team processing the booking in of visitors, checking their paperwork and then explaining the visiting process as necessary.  Staff members are the usual initial link with the visitors, however at busy times, volunteers may also be asked to be the initial contact. Volunteers will also be answering the telephone and as experience allows, answering the visitor's questions.  Volunteers are also needed to help staff prepare for the following day's visits at the end of the shift.  There is no prisoner contact in this role.

Due to the nature of the volunteering (i.e. in a prison) there are certain security checks the volunteer needs to go through before being accepted.  These checks include being able to present the following documents:
Valid UK/EU passport and/or valid full UK/EU drivers licence (with photo ID) AND an original birth certificate, issued within 12 months of birth.  EU National Identity cards will also be accepted as proof of identity.  Volunteers unable to present any of these documents will not be processed any further. Volunteers should be aware that the security checking can be a slow process and should allow a minimum of 4 weeks for an application to be approved.

Desired Skills
Desired Skills: 
Mentoring / Providing Support
Administration
Reception or Customer Service
Listening Skills
Verbal Communication Skills
Interests
Interests: 
Administration
Children / Youth
Family Support
Prisoners and Ex Offenders
Practical Considerations
Is a driving licence required?: 
No
Is this opportunity at a location with full disabled access?: 
Yes
When are Volunteers required?
Morning: 
Tuesday
Wednesday
Thursday
Afternoon: 
Tuesday
Wednesday
Thursday
Saturday
Sunday
Flexible


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